Privacy Policy

Account

Your mobile number (used to sign in with a one-time code), and the name and email you add to your profile.

Delivery details

Your office, floor and desk or location note, so the rider can bring lunch to you.

Food preferences

Whether you eat vegetarian, and any allergies you tell us about.

Diet plan (optional)

If you choose to set a goal: your goal, sex, age, height, weight and activity level. We use these only to calculate daily targets and to rank dishes for you. You can skip this entirely.

Orders

What you ordered, when, the delivery date and window, the price, any discount or credit applied, the payment method and whether it was paid.

Payments

For online payments we store Razorpay's order and payment reference numbers. Your card, UPI or wallet details are entered on Razorpay's secure checkout and never reach our servers.

Referrals

Your referral code, who invited you (if anyone), friends who joined with your code (first name only is shown to you), and your Sautéd credit balance.

Sign-in sessions

A random session token so you stay signed in. On our servers we keep only a scrambled (hashed) copy of it.

Approximate location

When you open the app before choosing an office, we show your city, estimated from your internet connection. It is looked up on the fly and not stored. We do not use GPS or ask for location permission.

The app also keeps some things only on your phone: your cart, notification history, theme choice and the labels of payment methods you save. These are never sent to us.

We do not use advertising, analytics or tracking tools, and we do not sell your data.

• To sign you in and keep your account secure.
• To take, prepare, deliver and support your orders, including cancellations and refunds.
• To process payments and prevent fraud.
• To show calories and suggest dishes that match your preferences and, if you set one, your diet goal.
• To run the referral programme and apply discounts and credit.
• To meet legal obligations, such as keeping records of transactions.

We rely on your consent, given when you sign up and when you choose to share optional details like your diet plan, and on what is needed to provide the service you asked for.

• Our kitchen and delivery team see your name, phone number, office, floor, desk note and order, so they can prepare and deliver your lunch.
• Razorpay processes online payments under its own privacy policy.
• Vercel hosts the app and website, and Neon hosts our database. Both act only on our instructions. Our servers and database run in Singapore, so your data is stored and processed outside India.
• Authorities, only when the law requires us to.

If you joined with a friend’s code, they see your first name and whether your first lunch has been delivered. Nothing else about you is shared with them.

We keep your account details for as long as your account is open. When you delete your account we remove your profile, preferences and diet details. We keep order and payment records for as long as tax and accounting law requires, and then delete them.

• You can see and change your profile, delivery details, preferences and diet plan in the app at any time.
• You can delete your account and data yourself at any time: in the app under Profile → Delete account, or on the web at saute-ruby.vercel.app/delete-account.
• You can ask us for a summary of the data we hold about you, or to correct it.
• You can withdraw consent for optional data, such as your diet plan, by clearing it or asking us to delete it.
• You can nominate someone to exercise these rights for you.

To make a request or a complaint, email we@saute.cloud from the email on your account, or tell us the phone number you sign in with. Our Grievance Officer will reply within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India.

Data is encrypted in transit, sign-in uses one-time codes, session tokens are stored hashed, and access to our systems is limited to the people who need it. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you.

Sautéd is a service for people ordering lunch at work. It is not meant for anyone under 18, and we do not knowingly collect data from children.

If we change this policy we will update the date above, and tell you in the app before any significant change takes effect.

Kowi Lifestyle Private Limited · we@saute.cloud