Terms & Conditions

Sautéd lets people at partner offices pre-order lunch for the next working day. We cook it and deliver it to your office within the delivery window shown for your office. Menus, prices, delivery days, windows and order cutoff times are set per office and shown in the app before you order.

You must be 18 or older and use a mobile number you own. You sign in with a one-time code sent to that number. Keep your phone secure: anyone who can receive your codes can use your account. Give us accurate delivery details (office, floor and desk) so we can reach you. You can delete your account at any time from Profile in the app or at /delete-account.

Each office has a daily order cutoff. Orders placed before the cutoff are for the next delivery day; the app always shows which day you are ordering for before you pay. An order is confirmed once you see the confirmation screen and, for online payments, once your payment succeeds.

Dishes may occasionally be unavailable. If we cannot fulfil your order we will tell you and refund anything you paid.

Prices are in Indian Rupees and include applicable taxes unless stated otherwise. Delivery fees, if any, are shown before you pay. Online payments (UPI, cards and wallets) are processed by Razorpay; where your office allows it, you may instead pay at office on delivery, and you agree to pay the rider the amount shown.

You can cancel an order free of charge in the app until your office’s cutoff for that delivery day. After the cutoff your lunch is being prepared and the order cannot be cancelled.

Refunds for cancelled or undelivered paid orders go back to your original payment method, usually within 5–7 working days depending on your bank. If your order arrives wrong, incomplete or unfit to eat, contact us the same day at we@saute.cloud and we will replace it, refund it or give you Sautéd credit.

We deliver to your office reception or floor within the delivery window. If we cannot reach you after reasonable attempts, or cannot get access to your office, the order counts as delivered and is not refundable. Delivery windows are estimates; if we are significantly late we will make it right.

Our kitchen handles common allergens including milk, nuts, gluten, soy and egg. Allergen and ingredient details are shown for each dish, but we cannot guarantee any dish is free from traces of allergens. If you have a severe allergy, please check with us before ordering.

Calorie, protein and other nutrition figures, and diet-plan targets, are estimates for general guidance. They are not medical advice. Talk to a doctor or dietitian before making significant changes to your diet.

You can invite friends with your referral code. A friend who signs up with it gets the discount shown on their first order. You earn the credit shown once that friend’s first order is delivered, up to the lifetime limit shown in the app. The amounts in force when your friend joins are the ones that apply.

Sautéd credit can only be spent on Sautéd orders. It has no cash value, cannot be transferred or withdrawn, and is lost if you delete your account. We may change or end the referral programme at any time, and may cancel credit earned through self-referrals, fake accounts or other abuse.

Do not misuse the service: no fraudulent orders or payments, no interfering with the app or our systems, no scraping or reverse-engineering, and no abusive behaviour towards our riders or staff. We may suspend or close accounts that break these terms.

The Sautéd name, logo, app, photos and illustrations belong to Kowi Lifestyle Private Limited. You may use the app for your personal lunch ordering only.

We provide the service with reasonable care and skill. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any liability that cannot legally be limited.

If you downloaded Sautéd from the Apple App Store or Google Play, these terms are between you and Kowi Lifestyle Private Limited, not Apple or Google, who have no responsibility for the app or its support. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

We may update these terms; we will change the date above and tell you in the app before significant changes take effect. These terms are governed by the laws of India, and the courts at Gurugram, Haryana have jurisdiction over any dispute.

Kowi Lifestyle Private Limited · Smartworld Gems, Sector 89, Gurugram, Haryana, India · we@saute.cloud